If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. I prefer a CD because a storage device can get infected. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. Absence of symptoms does not mean that everything is clear. Your security programs may give warnings for some of the tools I will ask you to use. It is important that you reply to this thread. Please DO NOT run any other tools or scans while I am helping you. If you don't know or understand something, please don't hesitate to ask. The fixes are specific to your problem and should only be used for this issue on this machine. This may or may not solve other issues you have with your machine. I will be working on your Malware issues. I will be helping you out with your particular problem on your computer. Someone WILL respond.Hello and welcome to Computer Hope Forum. These people get busy sometimes and it may take a few hours for someone to review your logs and get back to you. I have personally used a couple of the sites below to remove malware from my PC. He/she will guide you through the process and stay with you until your system is clean. Once the expert has reviewed your scan logs he/she will give you step-by-step instructions on how to remove the malware. Wait for a trained expert to look at your logs. The malware removal EXPERTS all receive similar training via Ĭreate a new account (takes a minute or less).ĭownload and run FRST (Farbar Recovery Scan Tool). If you aren't comfortable tackling this by yourself, there are several excellent websites that have trained experts that will give you step-by-step instructions in removing the malware from your system. You can attempt to remove the malware on your own. PLEASE CHECK THE WIKI FOR BASIC HELP + TROUBLESHOOTING INFO BEFORE POSTING. Our regularly-updated wiki contains all sorts of useful information, including links to reputable developers of antivirus/antimalware/internet security/endpoint protection/endpoint detection and response/ programs, information about specialized scanning and cleaning tools, information about security tests and testers, practical information on securing your devices and a glossary. Click here send a message to the r/antivirus mods so we can set you up with your company flair. You are expected to participate in discussions where you can lend your expertise. Posting about Sales, Beta's, that sort of thing is allowed, but don't spam it. You are more than welcome here, as long as you respect Reddit's Self Promotion rules, and are not pushing your product unduly. Welcome! You can get all of the help you need here, along with advice on removing any kind of malicious or unwanted software and choosing the right antivirus/internet security/endpoint protection for you! The complete list of rules can be found here. If you see any spam or abusive messages, please use the report function to report it to the mods. įailure to respect the rules and each other may result in a permanent ban.If you must post a link, please 'de-fang' it by breaking the URL up with brackets like so: https// □ Asking a question about a VirusTotal or Hybrid Analysis report? Include a link to it, not just a screenshot, or your post may be removed.ĭo not post links to websites offering commissions, affiliate links, or sponsored installs.ĭo not intentionally link to malicious sites (links to VirusTotal and Hybrid Analysis are fine). Please take a moment to familiarize yourself with our rules and check our regularly-updated wiki before posting.
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